Terms of Service

Service Agreement

Successful Payments: Payments for data bundles are final and cannot be refunded or reversed. Ensure your order details are correct before making a payment.

Customer Support: Contact our customer care for any issues instead of reaching out to MTN or AirtelTigo directly.

Order Accuracy: Double-check the phone number before placing an order. Incorrect orders will still be processed.

Delivery Times:

MTN: 5-30 mins (good network) or 60 mins-2 hours (bad network) AirtelTigo: iShare less7 mins, Big Time less 35 mins

Delivery Issues: Report undelivered bundles within 10 mins after order indicated successful.

Confirmation: Verify that customers have received their bundles. Complaint Requirements: Provide necessary screenshots when reporting issues.

Official Partnerships: We collaborate with MTNUP2U and AirtelTigo iShare and Bigtime to offer affordable data bundles.

Reseller Registration: One-time registration. Future changes may apply.

Legal Agreement Promotion Restrictions: Customers and resellers must not promote data packages on social media. Non-Refundable Payments: Payments made cannot be refunded. Order Restrictions: Do not place orders to:

TurboNet
Broadband
Agent/Merchant SIMs
Transfer SIMs
Students Hybrid SIMs (AirtelTigo)

Usage Agreement Short Codes for Complaints

MTN:

Balance Check: *156#, option 1

Data Summary (SMS): *156#, OPT 3, opt 1, opt 1

Data Balance via MTN App

AirtelTigo:

Balance Check: *127#

Data Summary (SMS): *504#

Number Restrictions: Do not place orders to numbers that owe MTN or have specific restrictions.